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Municipal administrator outlines staffing, HR and communication overhaul
Summary
New municipal administrator Rory Betterman told the commission he spent his first five weeks meeting staff, restoring weekly department-head meetings and prioritizing a human-resources overhaul, improved communications, after-action reviews and training to boost morale and operational efficiency.
Rory Betterman, who introduced himself to the board as the municipal administrator and said he had been on the job for about five weeks, gave a brief presentation on organizational changes he is pursuing.
Betterman said his initial review found dedicated long-tenured employees but notable staffing shortages, low morale and inconsistent communications. He told commissioners he has reestablished weekly department-head meetings, is rebuilding human-resources standards and is instituting after-action reviews of recent litigation and operations to identify cost drivers and procedural gaps.
"Job one right now is revamping the human resources department for employee support," Betterman said, summarizing priorities including a clearer chain of command, training and risk mitigation, and standardized service-level expectations so employees know where to get information.
He said departments are exchanging resources when possible and that the administration will practice project execution with measurable monitoring and after-action reporting. Betterman closed by inviting commissioners and residents to speak with him after the meeting for details.
What happens next: Betterman said the HR revamp and operational changes are underway; he did not present a timeline for specific hires or budget requests during the March 3 presentation.
