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Board updates delinquent utility account policy to clarify customer-facing language
Summary
The Board of Utilities approved a consolidated delinquent payment policy clarifying billing language and adding a process for "unusual billing circumstances." Staff said the changes are mainly editorial and not expected to change customers' day-to-day experience.
The Bowling Green Board of Utilities approved a consolidated delinquent-utility-account policy designed to modernize and simplify language governing billing, late-payment charges, and handling of atypical billing disputes.
Utilities Director Brian told the board staff combined two older policies into one to better reflect current metering, billing and…
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