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Mesa staff pitch new cloud‑hosted 911 dispatch platform citing vendor end‑of‑life and QA gains
Summary
City staff recommended replacing the incumbent 911 platform with a cloud‑hosted event‑tide product serviced through a cooperative; staff said the change supports regional dispatch, automated quality assurance, and analytics and carries an estimated multi‑year contract cost including about $84,000 per year in recurring fees.
Mesa staff told council the city's current emergency dispatch platform is approaching end‑of‑life and presented a cooperative purchase of a cloud‑hosted event‑tide product to serve 911/fire dispatch and regional operations.
Council Member Taylor asked why the city was not simply moving to a vendor's upgraded platform; a presenter answered that the city sought a product with better performance and broader adoption among regional partners. "The issues that we're having with Variant was one of the reasons we were looking…
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