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Town tests AlertSCC/Nixle; residents report login and address gaps as T‑Mobile audit finds coverage holes
Summary
Los Altos Hills tested AlertSCC (Everbridge) and Nixle; AlertSCC yielded confirmation metrics but some residents missed messages or mistook them for spam. Separately, a T‑Mobile coverage assessment showed terrain and sparse towers cause pockets of poor cellular coverage, prompting a potential end‑to‑end engineering review.
Victoria, the town’s emergency-manager liaison to the committee, reported results from a December mass‑notification test using AlertSCC (Everbridge) and Nixle. AlertSCC generated 787 resident confirmations and a larger number of attempted but nonconfirmed deliveries; Nixle pushed about 7,167 messages but the platform lacks a built‑in receipt confirmation mechanism. Victoria said common problems included residents who…
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