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Vendor tells committee socket fixes and data ingestes addressed for town chatbot
Summary
The committee heard an update from the vendor on the town chatbot: system‑level reliability issues (WebSocket disconnects, slow calendar lookups and missing source ingestion) have been addressed with short‑term fixes and a permanent socket refactor scheduled for production next week.
The Technology Committee was told that most of the chatbot’s problems were system‑level rather than failures of the AI model. Chris (vendor representative) told the committee that testing revealed three primary buckets: connection reliability, tool/integration performance (notably the CivicPlus calendar), and query routing/content coverage. "Most of the issues that came up were not model intelligence problems," Chris said, adding that connection drops produced incomplete streamed answers.
Chris described a WebSocket error (1005) that closed connections without a clean handshake and allowed the system to try to stream over inactive sockets, causing answers to fail or…
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