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Technology committee critiques Readily chatbot after demo, presses vendor on data access and accuracy
Summary
Committee members praised the vendor’s security posture but raised repeated concerns about inconsistent answers, data gaps and safeguards for nonpublic information. The vendor said it uses only publicly posted website materials, redacts PII and maintains SOC 2/GDPR/NIST/HIPAA controls.
The Los Altos Hills Technology Committee heard a demonstration of Readily’s AI chatbot and search platform during its meeting. The vendor described an “AI brain” that ingests municipal content (web pages, calendars, documents) and serves residents via chat, search and phone channels, and said the system has been used to answer hundreds of municipal queries and to assist during emergencies.
Committee members challenged the vendor on what data the system reads, whether it would access staff email and how it treats personally identifiable information. One committee member asked how the system separates public from nonpublic data when…
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