Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
United Way details 211 county referral system; asks city to sustain support
Summary
United Way Monterey County summarized 211 call volumes and needs: nearly 12,000 contacts in 2025 (about 1,000/month), 24% of contacts handled in Spanish, and a high share of referrals for utility and rental assistance; the agency asked the council to continue city support and help publicize the service.
Katie Castagna, chief executive of United Way Monterey County, briefed the council March 17 on the county's 211 information-and-referral system and urged continued city support and promotion.
Castagna said 211 averaged roughly 1,000 contacts per month in 2025 and tallied nearly 12,000 contacts for the year; "El 24% de los contactos…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
