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Workers and advocates urge staffing and benefit fixes as denials and closures rise
Summary
Frontline eligibility workers, union leaders and advocates told the HHS Subcommittee that staffing shortages, automation and procedural denials are harming families; a TAP recipient described health and economic harms after losing benefits.
Frontline staff, union leaders and legal advocates urged the Health and Human Services Subcommittee to invest in staff pay, reduce outsourcing and fix procedural barriers that they say drive high denial rates and wrongful case closures.
"The staffing shortages make this work even harder... mistakes do happen, and the families feel the impact," Pam Richardson, a state eligibility worker and member of Ask Me Local 112, told the committee. Richardson said automation can streamline work but "cannot replace professional judgment or accountability."
Chenet (Chenet/Chenet) Parker, a family…
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