Tennessee Board of Utility Regulation approves administrative review of Minor Hill, orders studies and tightens complaint process

Summary

At a regular TBOUR meeting, members approved an administrative review of Minor Hill Utility District after an audit found missing funds and weak controls, directed staff to pursue rate and feasibility studies for several distressed utilities, and adopted new steps to triage customer complaints and track board-member training.

The Tennessee Board of Utility Regulation met and approved a series of staff recommendations aimed at addressing financial distress, customer complaints and governance weaknesses at small utilities across the state.

Chairman Greg Moody said the meeting focused on both routine consent items and several higher‑risk cases that require further oversight. "We need to make sure we're protecting ratepayers and not delaying remedies while litigation or disputes drag on," Moody said.

Board staff presented and the board approved release orders for multiple utilities that brought audits, water‑loss metrics or training into compliance. The board also agreed to streamline its handling of customer complaints: staff will now present a short factual summary and recommendation at the next meeting and the board will decide whether a full informal hearing is…

Tennessee Board of Utility Regulation approves administrative review of Minor Hill, orders studies and tightens complaint process

Summary

Subscribe to keep reading