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Ike 911 director resigns; board discusses interim appointment and staffing plan
Summary
Director Frank Reyes submitted his resignation effective May 9, 2025. The Ike 911 operational board on May 21 discussed naming Maywood employee Charlotte Pow as interim director, the need for mayors and HR to negotiate compensation, and contingency hiring for dispatch positions.
Director Frank Reyes resigned effective May 9, 2025, members of the Eisenhower Emergency Communication Center (Ike 911) operational board said at their May 21 meeting, prompting discussion about interim leadership and staffing.
Lieutenant Mike Achim of the Village of Broadview, who presented the director and financial reports, told the board that Broadview and Maywood must coordinate next steps under the current intergovernmental agreement (IGA). "For the record there has been no lapse of service or coverage coming from the Ike 911 center during this transition," Achim said, noting dispatchers have maintained operations while the board considers interim coverage.
Why it matters: The IGA currently assigns the Ike 911 director role to a Broadview employee; Maywood had been expected to supply an assistant/alternate director but did not fill that role. Board members said that gap left Director Reyes handling duties alone for several years and now requires quick coordination to avoid staffing shortfalls, especially as the summer season approaches.
What the board discussed: Several chiefs proposed appointing Charlotte Pow, identified in the meeting as a Maywood employee and a former dispatch supervisor, to serve in an interim or "alternate director" capacity. Members emphasized that compensation and reporting arrangements must be decided by the two villages' mayors and HR staff before any permanent change. "We have to get on top of it," one chief said, urging a "meeting of the minds" among the mayors, HR and village managers to resolve pay and supervisory structure.
Operational implications: Board members flagged two staffing consequences if Pow (or any Maywood employee) assumes full-time director duties: Maywood would need to hire another telecommunicator (TCO) to fill her dispatch slot, and Broadview must continue its recruiting to ensure coverage. Board members said Broadview will begin interviewing TCO candidates immediately to create a hiring list and that Maywood has an existing alternate-director vacancy that could be used temporarily.
Next steps and timeline: The board did not take a formal vote to appoint an interim director during the May 21 meeting. Members agreed to schedule a meeting with both mayors, HR leadership (including Latisa Jones, the village administrator referenced in discussion), and legal counsel to clarify the IGA, finalize compensation for an interim assignment, and set a hiring plan for any required replacements. In the interim, chiefs and command staff were asked to visit the dispatch center to offer support to dispatchers.
The board closed the discussion by thanking dispatch staff for maintaining service during the transition. The meeting adjourned at 10:26 a.m.
