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FAA tells AMEs: stop exams if staff use your DMS login; contact managing specialist to fix certificates
Summary
FAA officials warned AMEs that if staff log into an AME's DMS account using their own login.gov credentials, the staff member's name can replace the AME on printed medical certificates, making them invalid; AMEs should stop exams, contact their managing specialist and the DMS helpdesk for correction.
The Federal Aviation Administration told designated aviation medical examiners on the agency’s AME Grand Rounds that support staff must not use an AME’s DMS account with their own login.gov credentials because it can change the recorded examiner name on medical certificates, potentially invalidating those documents.
"The staff should not be accessing your DMS account for you at all," Leah Olson said, describing the requirement spelled out under FAA Order 8000.95D. Olson told AMEs that when a staff member logs into the AME’s DMS with a personal login.gov account, the account name is automatically updated to the staff member and that name can print on certificates.
Olson instructed AMEs who discover the problem to immediately stop performing medical exams, contact their managing specialist, and follow an emailed instruction sheet or guidance posted in DMS to correct the account linkage. She provided the DMS helpdesk contact for support: 9-AVS-DMS-AME@faa.gov.
Olson said the FAA previously sent messages in DMS with steps to correct the issue and that staff access is a "big no-no." She emphasized that exams performed after the staff login change will not produce valid medical certificates until the name issue is corrected.
Dr. Brett Wyrick, Deputy Federal Air Surgeon, framed the guidance as part of the AME’s responsibilities under FAA Order 8000.95D and thanked attendees for attention to proper account control. He and Olson advised AMEs to verify the printed examiner name when producing a certificate and to pause examinations if any discrepancy is detected.
The session closed with a reminder that Q&A would be held at the end of the meeting and that managing specialists and the DMS helpdesk are the points of contact for AMEs needing remediation. No formal enforcement action was announced during the session.
