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Council hears 211 San Diego briefing; directs staff to explore partnership for disaster response and social‑service referrals
Summary
211 San Diego outlined its 24/7 referral, benefit navigation and disaster information services and said it handled roughly 6,400 unique Escondido clients and ~18,000 calls in a recent year; council expressed interest in exploring a formal agreement to improve local emergency communications and closed‑loop referrals.
Paul Redfern, Infoline/211 San Diego’s chief financial officer, described 211’s services to the council and staff: a 24‑hour referral line, an online searchable resource database, closed‑loop referrals through a community information exchange shared by large nonprofit partners, disaster response support to triage non‑emergency calls and…
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