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SolTrans PAC endorses revisions to ADA paratransit no‑show policy, adds appeals process
Summary
The PAC endorsed changes to the ADA paratransit no‑show policy: a rolling 30‑day counting window instead of calendar months, a shortened advanced cancellation window from two hours to one hour, and an appeals process; staff reported outreach (500+ letters) and early declines in no‑shows.
The SolTrans Public Advisory Committee endorsed staff recommendations to revise the agency’s ADA paratransit no‑show policy, voting unanimously to open a public comment period and forward the matter to the board with PAC feedback.
Staff member Angel presented the proposed changes and said SolTrans had mailed more than 500 letters to current paratransit riders as part of outreach. Angel said staff recommended switching from a calendar‑month counting method to a rolling 30‑day instance window and reducing the required advance cancellation time from two hours to one hour. The proposal also adds a formal appeals process so riders can explain extenuating circumstances and request review.
Operational staff said they had been tracking rising late cancellations and no‑shows; their contractor logs no‑shows…
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