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SolTrans board adopts revised ADA paratransit no‑show policy; shortens cancellation window to one hour
Summary
The SolTrans Board voted unanimously to adopt a revised ADA paratransit no‑show policy that shortens the cancellation window from two hours to one hour, clarifies penalty timing and requires progressive notices before suspension; staff said suspensions are rare and a new scheduling procurement may add text notifications.
The SolTrans Board voted unanimously at the meeting to adopt a revised ADA paratransit no‑show policy that shortens the cancellation window from two hours to one hour and clarifies how penalties are calculated, staff said.
Staff told the board the revision followed a public‑comment period and targeted outreach. The principal change shortens the advance‑cancellation window to one hour, which staff described as a current industry standard that modern scheduling software supports. "If you cancel in advance, you have no…
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