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POAC to form ad hoc subcommittee to overhaul complaint intake and public portal
Summary
After extensive public comment and presentations from VPD staff, the commission asked staff to return with and ultimately approved creating an ad hoc subcommittee to redesign complaint forms and improve the complaints portal and related outreach.
Commissioners, staff and community members spent a substantial portion of the meeting on the police complaints intake system and the new IAPro public portal.
Deputy Chief Knight described the department’s current workflow: complaints can be taken verbally, via a written form, or through the IAPro public portal, which feeds directly into Professional Standards Division tracking. He said…
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