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Residents press council on unexplained water-bill spikes as utility outlines leak‑check and adjustment policies
Summary
Multiple residents described sudden, unexplained spikes in household water bills and urged an independent audit and activation of an oversight committee; utility staff described leak‑check procedures, adjustment policy and meter-testing options and committed to improved communications and data review.
Scores of residents used public comment time to press Georgetown City Council and Georgetown Municipal Water & Sewer Service (GMWSS) for clearer explanations and more transparency after a wave of unexpectedly high residential water bills.
Alonzo Allen opened public comment asking the city to commission an independent consultant to review meter monitoring, billing processes and data management at GMWSS. “When patterns like this appear across multiple accounts, it’s important that we take a closer and more transparent look at the systems as a whole,” Allen said (public comment, SEG 063–118).
Several speakers described the same pattern: a billing spike for one month followed by a return to normal usage the next month, sometimes after an unexplained credit. Dana Barber told the council she and others gathered accounts…
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