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Tenants raise invoice and email concerns with Dockwa app; harbormaster offers support resources
Summary
Tenants told the committee they had trouble locating past invoices and managing payment methods in the Dockwa app; the harbormaster said Dockwa support is responsive, will share how‑to videos and links, and will check whether some automated marketing emails can be turned off for Oak Harbor Marina tenants.
Several marina tenants told the advisory committee they had difficulty locating historical invoices and managing payment methods in the marina27s Dockwa account. The harbormaster, Elise, walked commissioners through how tenants can find invoices in the Dockwa profile and said the company27s product team is updating features to address multi-boat accounts.
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