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County software migration stabilizing but staff burden remains, managers tell commissioners
Summary
Thurston County managers reported progress on TC Connect after a difficult live cutover: a new implementation partner (Baker Tilly) is reducing outages, some user features are functioning, but staff continue heavy testing workloads and the issue backlog remains substantial.
County managers briefed the Thurston County Board of County Commissioners on March 25 about progress and remaining work on TC Connect, the county'wide enterprise software migration intended to replace multiple legacy systems with a single Oracle-based platform.
County staff said the migration addresses siloed legacy systems but has been a difficult live implementation. "We were operating in a live production environment that still required significant testing and refinement," said Brandon Weber of the TC Connect steering committee, describing configuration gaps and an accounts-payable backlog…
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