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Laura, Knox County 911 supervisor and director, reports staffing shortfall and technology upgrades after rescues aided by 'what3words' app
Summary
Knox County 911 supervisor and director Laura told commissioners on March 12 that February saw 1,455 911 calls and 4,952 non-emergency calls, that the center plans to add two dispatch stations and upgrade radio/CAD systems, and that the center is recruiting to fill four dispatch vacancies with six–eight months of training required.
Laura, the Knox County 911 supervisor and director, told the Board of Commissioners on March 12 that February call volumes included 1,455 911 calls and 4,952 non-emergency calls. "Calls are a little lower, but February is also a shorter month," she said, noting peak days and times vary.
She described planned upgrades to the dispatch center to add two new stations and support for training: the county is working with vendor…
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