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Board tackles CAD unit‑ID duplication, MDT rollouts and radio coverage trials for remote areas
Summary
The Operations Board addressed a CAD duplication that created dispatch confusion, discussed MDT deployment and VPN workarounds, and heard that Emma Springs will trial a Sky Chimera satellite 'go kit' to improve radio coverage in mountainous valleys.
IT staff and agencies described an incident in which a unit was duplicated in CAD (entered both as 'AC42' and 'ACO42'), confusing dispatchers and skewing statistics. Jeff, the assistant director of IT, said the duplication stemmed from inconsistent unit naming and proposed an audit and a standardized request form that requires full user data to prevent repeat errors. "We rely on each agency to provide unit IDs," Jeff said; he urged agencies to include IT on unit‑creation emails so the system can be cross‑checked before new IDs go live.
The board reviewed mobile data terminal (MDT) deployment and VPN issues.…
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