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City staff report water-usage concerns and $122,000 in state offset collections
Summary
City staff reported recurring water-usage issues affecting a small number of senior residents, noted progress on billing audits, and said the city collected nearly $122,000 in unpaid utility and telecom funds via the state offset program in about 10 days.
City staff reported ongoing operational items during the meeting, including water-usage concerns among a few senior residents, billing-audit follow-up, outreach and staffing activities, and recent state offset collections.
Mr. Ward told the council he will attend the Iowa Municipal Managers Institute and brought up recurring incidents…
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