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City seeks renewal of Salesforce licenses for 311 portal; annual maintenance near $461,000
Summary
Staff briefed the council on an annual Salesforce/CRM renewal that supports the 311 portal; Peggie said the annual maintenance runs "just under $461,000" and that the portal includes about 2,002 citizen-facing licenses among several license types, prompting councilors to ask for an itemized license count in the packet.
Peggie told the Spokane City Council that the city's Salesforce-based CRM and 311 portal require an annual subscription renewal that runs from May through April of the following year and that the maintenance cost in the packet is "just under $461,000." She said the package includes…
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