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Mayor Christy Cregan highlights dispatch center upgrades and new RIMS system
Summary
Mayor Christy Cregan, speaking at the 2023 State of the City, described her long career as a local dispatcher, outlined how the city dispatch center handles call-taking, dispatch and emergency medical dispatch (EMD), and announced the city went live with a new CAD system, RIMS, on Dec. 14.
Mayor Christy Cregan said the city’s dispatch center — where she spent more than two decades — performs both call-taking and dispatching and recently went live with a new computer-aided dispatch system, RIMS.
“our Dispatch Center is unique in that we call take dispatch and do EMD,” Cregan said, describing a combined call-taking and dispatch model in which staff give emergency medical instructions while sending police, fire and medical units.
Cregan sai…
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