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DMV tells Senate panel $55 million modernization cut wait times and enabled new online services
Summary
Department of Motor Vehicles officials told the Senate Transportation Committee that a roughly $55 million core modernization, completed in November, has shortened in‑office transaction times, enabled early‑renewal processing and produced new dealer and municipal digital services.
Andrew Collier, Commissioner of the Department of Motor Vehicles, told the Senate Committee on Transportation on March 31 that the DMV’s core modernization project — about $55 million — was completed in November and delivered on time and under budget.
“We came in on time and under budget,” Collier said, crediting the contractor and the legislature for funding the work. He said modernization has changed customer experience metrics and internal operations: appointments now typically allow a customer to be “in and out of our office within 10 to 15 minutes on a…
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