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Kent County IT leaders outline security investments and rapid growth in online services
Summary
County IT leaders told the Policy and Operations Committee they have expanded online services, hardened cybersecurity and improved device deployment efficiency; commissioners pressed staff on AI, ADA compliance and the countywide technology spend.
Tim, an information-technology presenter for Kent County, told the Board of Commissioners Policy and Operations Committee on March 10 that the county’s IT operation supports roughly 2,300 endpoint devices, two county data centers and about 320–330 servers and that the team handled about 14,000 service requests in 2025.
Tim said the department has 43 staff across eight functional work teams and supports roughly 489 databases and 388 network devices. He highlighted that OnBase, the county’s document management system, now stores about 86 million pages and that the county processed about 3.44 million online transactions last year through its Access Kent portal. Tim said a new deployment tool (Dell Pro Deploy) has…
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