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PGCPS launches ombudsman office and Zendesk ticketing to centralize family concerns
Summary
Superintendent and the new ombudsman's office described a neutral, confidential reporting function and a Zendesk ticketing system (multilingual) that centralizes concerns; early metrics show faster resolution and data to identify systemic trends.
Prince George's County Public Schools introduced a new ombudsman's office and an enterprise ticketing system during the board meeting on March 26, presenting the office as a neutral resource to help families and staff navigate district processes.
Superintendent Dr. Joseph described the ombudsman's office as "an independent, impartial resource" led by Dr. Thea Wilson. Dr.…
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