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Committee presses for fixes after 2025 'no-response' entries and paging failures
Summary
Members reviewed 2025 NERIS no-response reports and discussed solutions including a duty-officer acknowledgement program, re-page timers, monthly CAD reporting to volunteer chiefs, and training changes for dispatch to reduce missed responses.
The Fire Advisory Committee examined reported "no-response" incidents from 2025 and explored operational fixes to reduce missed acknowledgements by volunteer departments.
Jake Hanley explained how ESO and CAD data feed NERIS reports and provided an example no-response entry from Jan. 6, 2025, showing a 22:37 dispatch and later arrival times in other departments' reports. "So, if there's a call generated and our apparatus arrives on scene, and there's no acknowledgement of the call from your station,…
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