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Committee presses for fixes after 2025 'no-response' entries and paging failures
Summary
Members reviewed 2025 NERIS no-response reports and discussed solutions including a duty-officer acknowledgement program, re-page timers, monthly CAD reporting to volunteer chiefs, and training changes for dispatch to reduce missed responses.
The Fire Advisory Committee examined reported "no-response" incidents from 2025 and explored operational fixes to reduce missed acknowledgements by volunteer departments.
Jake Hanley explained how ESO and CAD data feed NERIS reports and provided an example no-response entry from Jan. 6, 2025, showing a 22:37 dispatch and later arrival times in other departments' reports. "So, if there's a call generated and our apparatus arrives on scene, and there's no acknowledgement of the call from your station, prior to us leaving the scene, it's a no response," Hanley said, describing the classification process the committee uses to reconcile discrepancies.
Aaron Facincani clarified the committee's working definition: "A no response is a 'nobody heard through the duration of the call'," and noted that canceled-in-route calls and missed-tone events are recorded differently. Committee members asked for a list with dates and times for the 13 no-response entries flagged in 2025 so departments can cross-check CAD incident numbers and determine whether events were true no-responses or canceled-in-route.
As possible operational remedies, members proposed a duty-officer acknowledgement program, automated re-page timers, improved dispatch training, and monthly CAD-report distribution to volunteer chiefs. Lee Sullivan said technical changes and reporting are feasible but would require coordination with dispatch management and the sheriff’s office for access and training.
Jason Willoughby said he would pursue the concept of a duty officer and bring a proposed standard for paging and re-page to the Fire Council for consideration. The committee agreed to request the detailed dates and times for the 2025 no-response items and to seek a presentation or discussion with dispatch leadership on implementing paging timers and reporting options.
No formal policy changes were adopted at the meeting; the group directed staff and volunteers to gather the requested CAD/ESO evidence and return with a proposed duty-officer or paging protocol.
