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Representative Cox presents "click-to-cancel" bill to Senate Commerce Committee
Summary
Rep. Cox told the committee HB 750 would require cancellation to be as easy as enrollment — for example, allowing online sign-ups to be canceled online — and said consumers lose billions to recurring unwanted charges. The committee adopted a technical amendment and moved the bill as amended without objection.
Representative Cox presented House Bill 750, describing it as a "click-to-cancel" consumer-protection measure aimed at making unsubscribing as simple as subscribing. "Consumers lose billions of dollars and file tens of thousands of complaints with the Federal Trade Commission each year related to recurring and unwanted charges," Cox said, arguing that sign-up is often one click while cancellation still requires "long phone calls, confusing chatbots, [and] hard to find cancellation links."
Cox said current Louisiana law requires disclosure of automatic-renewal terms but does not require easy cancellation, allowing companies to comply on paper while creating obstacles in practice. Under HB 750, "cancellation should be available through the same method used to subscribe," he said: if a customer subscribed online, they should be able to cancel online. Cox told the committee that 18 other states have stricter cancellation requirements and that he and industry stakeholders worked in good faith on the bill after committee consideration in the House.
The committee considered and adopted a technical amendment (amendment set 3290) clarifying language around subscription and membership terminology. After brief discussion and a question from Senator Price about other-state examples, the committee moved HB 750 as amended without objection.
The committee did not record additional changes to the bill text in the transcript. Next steps: HB 750 was moved from the committee as amended for further consideration by the Legislature.
