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Bystander follows dispatcher CPR instructions after man collapses at Harbach Center; responders arrive

Westcom 911 recording · April 19, 2025
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Summary

A self‑identified bystander, Logan, called 911 when a man collapsed at the Harbach Center (8505 Harbaugh Boulevard). The dispatcher guided Logan through AED setup and chest compressions until responders arrived and took over.

A man collapsed inside the Harbach Center at or near 8505 Harbaugh Boulevard and a bystander who identified himself as Logan called 911 and performed CPR under dispatcher guidance until emergency crews arrived.

"This guy, he's on the ground. He's not breathing," Logan told the dispatcher after arriving at the scene. The dispatcher instructed him to find and bring an automated external defibrillator (AED) and then coached chest compressions: "Place the heel of your hand on the breast bone... pump the chest hard and fast... and we're going to do this until help can take over."

Logan followed the instructions and the dispatcher counted along as the bystander performed compressions; when responders arrived the dispatcher told Logan, "You did a good job. I'll let you go and they'll help."

What is known: The recording documents the call, the bystander's name as Logan, dispatch instructions to use an AED and to perform chest compressions at the recommended rate, and that responders reached the scene while compressions continued. The recording does not include the patient’s subsequent medical outcome.

Next steps: Emergency medical personnel were on scene as the call ended. No incident report or clinical outcome is included in the recording; follow‑up with responding agencies is required to confirm the patient’s condition.