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Emergency communications director says new AI will review 100% of calls; staffing remains a top budget issue
Summary
Director Jada Lee told council that an AI platform implemented in ECCS now triages non‑emergency calls, and the department is acquiring a new AI quality‑assurance/training tool that will review all calls; she also outlined recruitment, retention, and a water/sewer fund transfer for 311 coverage.
Jada Lee, director of Emergency Communications & Citizen Services, told the City Council the 911 profession has changed dramatically and the department is using AI to reduce non‑emergency workload and focus staff on core 911 operations.
"We have been using an AI tool on the front end of our non‑emergency and administrative calls for about a year and a half going on two years," Lee…
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