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Metronet outlines plan to bring 100% fiber to Burr Ridge; construction to start in spring
Summary
Metronet told Burr Ridge trustees it will deploy fiber-to-the-premises service in the village, promising 24–48 hour restoration, resident notification and community outreach; company representatives estimated initial construction would begin in spring and take roughly six to nine months to reach the village.
Metronet representatives Shaya Brockett and Martin Gy told the Burr Ridge Village Board on Jan. 13 that the company intends to bring 100% fiber-to-the-premises service to the village and described the company’s customer-notification and construction-restoration plans.
Brockett said Metronet serves more than 2 million homes and businesses in 19 states and offers asymmetrical speeds currently ranging from 1 to 5 gigabits per second in some communities. She called full-fiber connections “reliable” and said studies show fiber deployments can produce local economic benefits and higher housing values.
The presenters outlined a four-step resident-notification process—an initial construction letter 30–45 days before work, a 7–10 day postcard, a 3–5 day yard notice and neighborhood entrance signs—and described a construction ticketing website and a 24-business-hour response pledge for residents who report locating or restoration concerns. Metronet said crews would be clearly identified and that field staff and supervisors will remain in the community after the city build is finished to respond to follow-up issues.
On restoration commitments, Brockett said crews aim to restore disturbed surfaces within 24–48 hours as construction progresses. Trustees pressed staff and the presenters on locating devices for buried access pedestals; Metronet said each pedestal includes a locating puck that can be read with a detection wand.
On schedule, Metronet said it will not use aerial pole work in Burr Ridge and that construction would start at a single above-ground hut near Plainfield Road and then progress into the village; the company estimated starting in spring and taking roughly six to nine months to reach and build in Burr Ridge.
Mayor Grasso and trustees asked several public-safety and operational questions, including how often access pedestals are opened (Metronet said typically only at installation and rarely thereafter) and whether residential landscaping can be placed over the small flush pedestals (company representatives said mulch is acceptable as long as access is preserved). Representatives also said Metronet will meet monthly with village staff to review construction progress, provide daily street sheets on active work locations, and supply monthly ticketing metrics.
Metronet’s presentation was delivered as part of the meeting’s presentations section; no formal action or agreement was taken at the Jan. 13 meeting. The company invited interested residents to use its construction website and customer service line for location-specific questions.
