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San Jose explains 311 features, privacy protections and dashboards in public webinar
Summary
City staff held a webinar to demonstrate how residents can use San Jose 311—via website, app or phone—highlighted language access and privacy protections, and walked through live dashboards and common service workflows including junk pickup and status emails.
Chelsea Palasio, the City of San Jose’s public information manager for the information technology department, opened an online webinar to show residents how to use San Jose 311 and what the service does for neighborhoods.
Palasio said San Jose 311 is the city’s primary platform for reporting non‑emergency problems—from illegal dumping and graffiti to potholes and free junk pickup—and for finding information about city services. She told attendees there are three ways to access 311: visiting the city site, using the San Jose 311 smartphone app, or calling 311 from inside San…
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