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AMR tells Knox County Commission ambulance service metrics have improved; officials cite zero penalties in 2025
Summary
American Medical Response reported contract compliance across Knox County response zones, clinical scores above 90% since January 2025, full 911 ambulance staffing for the first time since 2001, and zero penalties or fines in calendar year 2025, prompting praise from commissioners.
American Medical Response (AMR) told the Knox County Commission on March 23 that ambulance staffing and clinical performance have improved significantly since a contract change two years ago.
Jerry Harish, AMR director of operations, said the company reached contract compliance for the first response zone in April 2024, achieved compliance for the other…
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