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Valley County commissioners agree to pursue ITD ‘DMV hybrid’ model, request staffing and space plans
Summary
After an Idaho Transportation Department presentation on remote services and kiosks, commissioners voted to move forward with a DMV hybrid model for Valley County, asking staff to return with job descriptions, remodel plans or contract buy‑out cost estimates and a training timeline.
Valley County commissioners voted on March 23 to pursue an Idaho Transportation Department (ITD) DMV hybrid model after a presentation on the agency’s push to move more transactions online.
ITD D&B administrator Lisa Mlelen told the board that DMV’s guiding principle is “skip the trip,” and that remote and online transactions have grown from under 300,000 in 2016–17 to more than two million in 2025. The department outlined technologies that reduce in‑office visits — kiosks, a dealer portal for online title processing, remote photo uploads for license renewals and online knowledge testing — and said those changes will affect county foot traffic and revenue.
The presentation assessed local demand and operations for Valley County. “When we ran the numbers for Valley County, we did…
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