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Allied Universal reports near-full staffing and proactive scooter removals in December
Summary
Allied Universal told the commission that ambassadors operated at about 97% staffing in December, completed 100% of required training, made roughly 1,200 contacts with unhoused people and moved nearly 400 scooters out of pedestrian paths; commissioners asked about patrol distribution and reporting to scooter providers.
Allied Universal representatives reported citywide ambassador activity for December 2025 to the West Hollywood Public Safety Commission, citing staffing levels, training completion and outreach metrics.
"For hospitality assistance, we had a total of 4,382," a program presenter said, then listed additional December totals including about 1,223 unhoused contacts, 675 calls for service, 32 safety escorts and roughly 398 scooter-related moves; staffing was reported at 97% with 100% training completion.
Commissioners pressed staff on geographic distribution and whether the east and west sides receive similar patrol levels. Allied staff said activity is higher on the east side but that the ambassador program operates with comparable foot, bike and vehicle patrol coverage across the city.
The panel also clarified how ambassadors handle improperly parked scooters. The presenter said ambassadors "are instructed to pick up the scooter and safely move it out of the way so it doesn't affect anyone's safety and [it is] recorded." The city has an official app and email that route formal reports to scooter providers, who remain responsible for permanent removals.
Commissioners asked whether ambassadors report counts to the scooter companies; staff said the city's app and the established liaison in the transportation division are the formal reporting channels and that ambassador moves are meant to ensure immediate pedestrian safety.
Commissioners praised the program's training completion and asked staff to consider extended coverage during late-night events. Staff noted vacancy-task-force coordination with code enforcement and sheriff's deputies to monitor vacant properties and allocate patrols as needed.
