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Orland Park approves Citybot AI chatbot and IVR contract to link residents to Tyler 311
Summary
The Village of Orland Park approved a sole-source contract with Citybot to provide an AI-driven web and phone chatbot integrated with Tyler 311. Trustees pressed staff on accuracy, citations to codes, language support and governance before voting to authorize the manager to execute the agreement.
The Orland Park Board of Trustees approved a sole‑source licensing agreement with Citybot on a 3‑year base term and optional renewals to provide an AI web chatbot and integrated phone IVR service tied directly to the village’s Tyler 311 work‑ticket system.
In presenting the item, staff said the contract’s base costs total $106,500 for years one through three (year 1: $43,500; year 2: $31,000; year 3: $32,000) with two optional extension years that would add about $67,000, yielding a not‑to‑exceed total of $173,500. The system will be limited to village data sets…
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