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Cape Coral unveils Kaizen overhaul of utility permitting to speed connections
Summary
City staff presented results of a Kaizen event aimed at cutting utility connection and permit close-out times by about 25%, consolidating septic‑abandonment permits into a single application and automating fee calculation; staff proposed a $20 resubmission fee that would require council approval.
City staff on April 8 told the Cape Coral City Council Committee of the Whole that a recent Kaizen process redesign of the utilities permitting workflow is intended to make connections faster and reduce wasted staff time.
"The scope of this Kaizen event had five clear goals," said Myra DeLeon, the team lead presenting the effort. She told council the targets included reducing overall utility connection processing time by 25% and improving permit completion and closeout times by 25%.
Staff described several specific changes: embedding a wildlife affidavit directly into the online permit form so it cannot be submitted separately and thus will always be associated with the correct address; automatic…
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