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Audit follow‑up finds San Jose police response times lag targets; overtime and vacancies cited
Summary
A City Auditor follow‑up found the San Jose Police Department averaged 8.1 minutes for priority‑one responses (target 6 minutes), reported heavy reliance on overtime ($72M in FY 2425) and ongoing staffing challenges; staff recommended reporting refinements and tracking outcomes from redistricting and hiring efforts.
Staff presenting a follow‑up to the City Auditor’s 2021 audit told the committee the department’s average response time for priority‑one calls in fiscal year 2425 was 8.1 minutes, exceeding the six‑minute target. The audit noted variation across police districts and recommended updating response‑time calculations to exclude calls downgraded after dispatch so results better reflect performance.
The audit…
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