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Council approves countywide 5‑year PSAP agreement with Carbine for next‑gen 911
Summary
Madison Heights approved a five‑year PSAP adoption agreement with Carbine to upgrade call‑handling to a cloud‑based next‑generation 911 platform; the first‑year cost is $98,277 with a five‑year total of $290,731. Council discussed vendor lock‑in but approved the contract by voice vote.
Madison Heights city council on April 13 approved a five‑year PSAP adoption agreement with Carbine to modernize the city’s 911 call‑handling to a cloud‑based next‑generation platform that supports text, photos and video.
Police Chief Brent Limez told the council the county‑wide migration to Carbine improves interoperability, provides more accurate caller…
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