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Council approves countywide 5‑year PSAP agreement with Carbine for next‑gen 911
Summary
Madison Heights approved a five‑year PSAP adoption agreement with Carbine to upgrade call‑handling to a cloud‑based next‑generation 911 platform; the first‑year cost is $98,277 with a five‑year total of $290,731. Council discussed vendor lock‑in but approved the contract by voice vote.
Madison Heights city council on April 13 approved a five‑year PSAP adoption agreement with Carbine to modernize the city’s 911 call‑handling to a cloud‑based next‑generation platform that supports text, photos and video.
Police Chief Brent Limez told the council the county‑wide migration to Carbine improves interoperability, provides more accurate caller location, and enables callers to send photos and video to dispatchers. He said the five‑year contract costs the city $290,731 in total, with the first year (installation and hardware) billed at $98,277 and years two through five at approximately $48,113.39 per year.
Council members raised concerns about future pricing and vendor lock‑in. Councilor Wright noted previous contracts that later carried higher costs; Chief Limez replied that the five‑year term locks current pricing and that shorter contracts would have been more expensive initially. "We would have run into trouble with our current call‑handling system with the rest of the county," he said, adding that countywide participation reduced the first‑year cost.
The council approved the contract by voice vote after discussion. The agreement was described by staff as included in the FY2027 budget.
What this means: the city’s dispatch center will migrate to a cloud‑based call‑handling system over the coming months; the city will revisit pricing and service choices when the contract comes up for renewal in five years.
