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City pauses neighborhood fiber installation after resident complaints about private-property impacts
Summary
City staff halted a contractor’s fiber-optic installation in some neighborhoods after multiple resident complaints that work encroached on private property; staff said the pause will allow clearer expectations, better sequencing notices and stronger oversight.
City staff reported a temporary pause of a fiber-optic installation program after several residents raised complaints about how the installer marked and worked in neighborhood rights-of-way and, in some reported cases, on or near private property.
At the Sept. 23 City Council meeting, city staff said crews stopped work so city teams and the installer could meet to clarify expectations and Right-of-Way procedures. "We stopped the work ... so that the respective teams could meet to make sure that there's clarity on expectations and right-of-way information," staff said.
Council members and residents described inconsistent neighborhood notification and asked what property owners should do if they find crews on private property. Staff said the city does not intend to allow installations on private property without consent, that maps of right-of-way and planned sequencing exist and that staff will improve communications on timing and property boundaries before work resumes.
Staff said the pause is intended to allow review of specific instances, improve notices to neighborhoods and ensure crews return to complete and restore any disturbed right-of-way and private property per city standards. The meeting did not record a vote to stop the program permanently; staff described the halt as an operational pause for quality-control and public-notification improvements.
