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Committee presses for dates, CAD reports after 13 "no-responses" flagged in 2025 NERIS reporting
Summary
After the committee reviewed 2025 NERIS/ESO data showing 13 no-responses for volunteer departments, members asked staff for incident dates/times, discussed paging and CAD timing problems, and agreed to pursue operational changes including a duty-officer concept and monthly incident reports from dispatch.
At the April 7 meeting the Fire Advisory Committee scrutinized 2025 call reporting after members identified 13 no-response entries in the NERIS (ESO) records and requested the incident-by-incident dates and times so each reported no-response can be classified.
Jake Hanley said the department’s ESO reports originate from CAD exports and the committee needs specific dates and times to determine whether entries labeled "no-response" were actually "cancelled in route" or truly unacknowledged: "If I knew the date, that specific date, and time, of the call that you're…
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