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Audit finds inefficiencies in Glendale bulk‑trash service; staff to study appointment model and code changes
Summary
An independent performance audit and staff review found variable participation and imbalanced routes drive inefficiency in Glendale’s monthly bulk‑trash service. Staff recommended rebalancing routes (already done), studying an appointment‑based model, reducing setout days to two, adopting pile‑size limits, and raising enforcement fees; council asked for additional research, advisory‑commission review and more outreach.
A Moss Adams performance audit presented to the Glendale City Council found bulk‑trash operations are hampered by inconsistent weekly participation and imbalanced collection sections, and staff recommended a set of operational and code changes that the council asked staff to study further.
Deputy Director Michael Carr, who summarized the audit findings on April 14, said the two primary problems are highly variable participation/tonnage and route imbalances. “The solutions are less about small adjustments and more about how the overall system is structured,” Carr said.
Staff reported they have completed a rebalance of route sections to better reflect household…
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