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El Paso VA staff outline community-care delays, dental eligibility and outreach plans
Summary
El Paso VA staff updated the Veterans Advisory Council on persistent delays in community-care authorizations, dental-eligibility limits, pharmacy refill options and upcoming outreach events; staff urged veterans to register with the VA and provided contact points for assistance.
A representative of the El Paso VA told the Veterans Advisory Council that community-care authorizations, dental eligibility and pharmacy access remain the top concerns raised at recent veteran town halls, and staff are trying to streamline authorizations and expand telehealth options.
“My name is Amin Enriquez and I'm the chief for the Center for Development & Civic Engagement for the El Paso VA,” Enriquez said, summarizing outreach work and events. He listed three priorities the VA hears most from veterans: “community care, dental eligibility, and pharmacy.” He urged veterans to register with the VA and use the My HealtheVet app to track authorizations and refill prescriptions.
Why it matters: veterans who are not registered with the VA cannot be assigned a care team and therefore may face delays…
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