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Monroe human services reports 96% call resolution rate, highlights housing and behavioral health work
Summary
Human Services Director Rachel Adams told council the division maintained a 96% call resolution rate in 2025, expanded community engagement, and used federal and state grants to support mobile mental‑health co‑response, peer outreach and case management programs that link residents to housing and treatment services.
Rachel Adams, director of Monroe's Human Services division, presented the 2025 annual report to the council on April 14, highlighting call‑center outcomes, program grants, and service results.
Adams said the division began tracking calls routed to city hall more systematically and reported a 96% call resolution rate last year. She described partnerships—Monroe Community Coalition…
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