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Petaluma staff update paratransit rider guide: clearer pickup window, safety rules, one‑page summary
Summary
Staff presented an updated 2026 paratransit rider guide to comply with ADA and FTA guidance, clarifying the 30‑minute pickup window, no‑show rules, safety and mobility equipment policies, and adding a one‑page quick reference that will be mailed and posted online.
Petaluma Transit staff presented an updated 2026 paratransit rider guide and one‑page summary at the Feb. 17 meeting, saying the changes respond to federal guidance and rider feedback.
Araceli, the staff presenter, said the guide was revised to reflect an updated agency logo and clearer language on eligibility, rider responsibilities, and operational details required under the Americans with Disabilities Act and Federal Transit Administration guidance. "We made…
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