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Tax filing and refund processing delayed as DRT works around vendor suspension
Summary
DRT officials told legislators that e-filing is unavailable for several tax lines, refunds may be delayed, and a one-week backlog of 4,110 hard-copy individual returns accumulated between March 2127; payments are in suspense accounts while reconciliations proceed.
Taxpayers and businesses were advised March 30 that some Department of Revenue and Taxation services are limited after a vendor suspended maintenance access, even as DRT staff work manual processes to serve walk-in customers.
Taxpayer Services Administrator Jerome Muggan told the finance committee that e-filing for some returns (including many BPT filers) has been unavailable since the vendor suspension March 21, forcing taxpayers to submit hard copies or pay in person at the Treasurer of Guam. DRT reported 4,110 hard-copy individual returns filed March 2127 and said staff had scanned and…
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