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DRT outage traced to lapse in maintenance contract as lawmakers press for immediate fixes
Summary
Legislators pressed the Department of Revenue and Taxation (DRT) on March 30 after a vendor suspended maintenance access and digital services during peak tax season; DRT said read-only access remains, payments are in suspense accounts and negotiations with DOA, GSA and the vendor are ongoing.
The Guam Legislatures Committee on Finance and Government Operations on March 30 held an oversight hearing after a near-total disruption of the Department of Revenue and Taxations online services during peak tax season.
Director Marie Lzama told the committee that DRT still operates core functions but that a maintenance/ support arrangement with a third-party vendor expired at the end of the last fiscal year and that negotiations to renew the maintenance agreement produced unexpectedly large price proposals. Management analyst Mikuel Spiritu said the maintenance line that had previously cost about $1.2 million per year rose in vendor proposals to as much as $2.2 million for a one-year renewal.
Why it matters: the vendors temporary suspension of transactional access affected online filing and certain automatic processing. DRT…
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