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Council presses OHS on shelter conditions, monitoring and complaint response
Summary
Council members reported persistent shelter complaints — pests, mold, food quality, staff conduct — and sought details on inspections, unannounced visits, complaint staffing and health-and-safety discharge and appeal processes; OHS said it conducts inspections, performed 17 unannounced visits in Jan–Mar, and will provide counts and corrective-action plans in writing.
Council members raised extensive concerns about shelter conditions during the Office of Homeless Services budget hearing, seeking clearer monitoring data and faster complaint response.
Members described reports from constituents and shelter residents that included infestation (bed bugs, mice), mold, inadequate restroom access, insufficient handwashing supplies, low-quality food, and incidents of poor staff conduct. They asked how many in-person site visits OHS had conducted, how many were unannounced, how…
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